You should want to fully understand and connect with other people. If this is the case then listening in an engaged way will come naturally to you and you already possess active listening skills. If you struggle with this, try the following tips. The more you practice, the more satisfying your interactions with others will become and you will be able to master the active listening skills. You may also…
Read More3 Powerful Ways To Begin A Presentation or Speech
Ilike watching movies and I make it a point to watch the reviews before I commit myself to watch a movie. There are all kinds of movies, some are bad, some average and some amazing movies. Good movies aside, One thing is very common in all bad movies, they are all very predictable. Why do we not like predictability? Actually, we humans, are built in a way that predictability does…
Read MoreThe GROW Model for Coaching – Coaching Essentials and guide
If you ask me which is the single most well known and effective technique for executive coaching, I would be very quick to tell you that it is ‘The GROW model for coaching’, developed by Sir John Whitmore. It provides a simple yet very effective framework for coaching. What Makes the GROW Model Different? Foremost, the model utilizes a very simple but effective framework. The GROW Model also provides a…
Read MoreThe Change Curve – Understanding how people respond to change
Understanding how people respond to change is a very useful tool every person should have. The human reaction to change is now well understood. The change process is commonly understood by reference to the research on people’s reaction to bereavement. Elisabeth Kübler-Ross has been a great contributor to our understanding of the experience of loss and bereavement, as well as how we react to changes more generally. The stages of loss that…
Read MoreWhat is emotional intelligence, Why do we need to improve it?
Using emotional intelligence to increase influence, fulfillment and success. What is emotional intelligence? Emotional intelligence (EI) is taking information from your own emotions and the emotions of others and then applying that knowledge in order to be more successful. One of its key strengths is enabling us to sense and use emotions in order to manage situations better, improve decision-making and achieve positive outcomes. By recognizing, understanding and dealing with both…
Read MoreThe Ultimate and Complete Guide to Effective Communication Skills
Why is this the ultimate guide to effective communication skills? Simply put, this is one guide which will help you build skills for an effective communication and solve many of your problems. You will get complete communication skills tools and best practices in this article. Effective communication skills is a broad area and this is going to a be long post. I also recommend brushing up your skills by visiting relevant skills…
Read MoreUnderstanding how and why customers buy
Any Successful selling requires understanding of how and why people buy. By understanding each stage of the Buyer’s Cycle, you will be able to influence current and potential customers and increase your sales. It will also help you in planning your sales, particularity in categorization of your customers Empathy and seeing situations from a client’s point of view is fundamental. Customers think about three things: The customers current situation How…
Read MoreWhat is PEST Analysis? How to Perform PEST Analysis
Every business whether big or small operates in a very dynamic environment. There is always a need for strategic business tools to assess the current market situation, predict future changes, and help devise a strategy to overcome challenges. PEST analysis one such measurement tool to help assess markets for a particular product or a business at a given time frame. It allows you to organize your assessment and analysis of…
Read More7 Days Plan to Self-Improvement That Really Works
We are often so busy in our lives that we often ignore that we need to look inwards to change our lives for better. In our quest for success, we tend to forget that success doesn’t always mean a happier life but self-improvement does. You don’t need to look too far but your daily news to know a multitude of failed marriages and even unfortunate suicides from people who are…
Read More5 Powerful Ways to Engage with Customers for Success
There is definitely a set of skills required to see the smiling face of a customer after the engagement is over. Whether you are a customer service desk executive, relationship manager or salesperson, you can apply these ‘Powerful Ways to Engage with Customers” to make your customers happy and satisfied. Needless to say, there are direct advantages of happy customers for you and your business. But what are these powerful…
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